The medical division of Seen Group
One team runs the business side of your practice.
Software, staff, marketing and patient video for United States medical practices, from four businesses that were built to work together. You brief us once. We put the right one, or the right combination, on the work, and you deal with one contact from then on.
- We build healthcare software.
- We set up AI scribing.
- We automate prior authorization.
- We set up and integrate EMRs.
- We staff practices remotely.
- We run revenue cycle work.
- We provide medical scribes.
- We market medical practices.
- We write referral materials.
- We make patient education video.
Four businesses. One door.
Each one does a single job for a practice and does it properly. Hire one on its own through its own site, or brief the division and let us put the right combination on the work.
01 · Software
The software your practice runs on, set up by people who have done it before.
Every practice runs on software it did not build and does not fully control.
02 · Staff
Remote staff who already know your systems on the first day.
A practice's day is run by its front desk, its billing and its scribes, and those are the seats that are hardest to keep filled.
03 · Marketing
The material your practice hands people, written for the people who send you patients.
Most of a practice's patients arrive because another physician sent them, and that physician decides in about two minutes, based on what the practice handed them.
Everything we do for a practice, in one list.
Every non-clinical service the division offers, under the business that carries it out. Each line links to the page on that business’s own site where the work is described in full. If you are not sure which business a job belongs to, write to the division and we will place it.
Software
Carried out by
The Medical Engineers
Staff
Carried out by
The Medical Staffers
Marketing
Carried out by
The Marketing Surgeon
How the four hand work to one another.
Most practices run on vendors who have never met: one company built the software, an agency staffs the desk, a freelancer writes the brochures and nobody makes the videos. Every handoff between them is a gap the practice closes itself, usually at night. Our four businesses were built to close those gaps for you. Each one does its own job, and each one is set up to hand its work to the next.
-
01
The Medical Engineers builds the systems.
It sets up and integrates the EMR, installs AI scribing, and automates prior authorization and denials. It also builds and maintains the software that the other three businesses run on, so the tools are the same on both sides of every handoff.
-
02
The Medical Staffers puts the people on them.
It places remote front desk, revenue cycle and scribing staff into the practice. Those staff are trained on the systems The Medical Engineers set up, so a new hire is working inside your EMR and your automations from the first day instead of learning a stack nobody explained to them.
-
03
The Marketing Surgeon brings the patients in.
It writes and designs the referral one-pagers, the LinkedIn presence, the patient collateral and the brand templates that the practice hands to the physicians who refer to it. When that work needs a website, The Medical Engineers builds it, and the staff placed by The Medical Staffers are the people who answer the inquiries it produces.
-
04
Medical AI Videos explains the care.
It makes the condition and procedure videos that patients watch before and after a visit. The scripts are written by our team, approved by the practice’s own clinician and delivered in days. They use the same language as the referral material, they sit on the website the engineers built, and the staff send them to patients as part of the visit.
This is what it looks like in a practice.
Each situation below names the businesses involved, what each one does and what the practice stops doing itself. They are written for the practice manager or physician owner who recognizes the situation, not as case studies.
A practice that is opening.
The lease is signed, the first clinician has a start date, and the systems, the front desk, the referral pack and the patient videos all have to exist before the first appointment is booked.
Read the situation Situation 02A practice that is losing time to prior authorizations.
Submissions, status checks, resubmissions and payer calls are eating the day of a clinician or a billing lead, and the queue is longer every Monday than it was on Friday.
Read the situation Situation 03A practice that explains the same procedure every day.
A clinician gives the same fifteen minute explanation to every patient, the front desk repeats the same preparation instructions by phone, and every patient still arrives with the same questions.
Read the situation Situation 04A practice whose website nobody updates.
The site was built years ago by someone who is no longer reachable, it says things the practice no longer does, the inquiry form goes to an inbox nobody checks, and nobody on staff can change any of it.
Read the situationQuestions practices ask first.
Short answers to the questions that come up before anyone writes to us. The full list, grouped by topic, is on the questions and answers page.
Do I have to use all four businesses?
No. Most practices start with one. You can hire The Medical Engineers, The Medical Staffers, The Marketing Surgeon or Medical AI Videos on its own, through its own site, and never speak to the division. The division exists for the practice that wants more than one of them, or that does not know which one it needs.
Who do I actually deal with?
One contact. You brief the division once, and the same person stays with you across every business that ends up on the work. When a job passes from one business to another, that handoff happens inside the division, and you are told rather than asked to manage it.
How does pricing work?
Each business publishes its own process and, where it publishes prices, its own rates. The Medical Staffers publishes every rate. The Medical Engineers starts with a fixed-cost discovery. The Marketing Surgeon can start with a single one-pager. Medical AI Videos starts with one free script. The division does not add a fee on top of any of them for placing the work.
Do you make clinical decisions?
No. Diagnosis, treatment, documentation of care and every clinical decision stay with the practice and its clinicians. Our staff support the clinician; they do not act for one. Our software moves administrative work between systems; it does not decide anything clinical.
Who owns the work?
The practice. The videos, the documents, the design files, the website and its content, and the configuration of your own systems all belong to you. If you end an engagement, you keep all of it.
What happens after I write to you?
Within one working day you get a reply that says which business, or which combination, will carry the work, who your contact is, and what is needed from you to start. If a job belongs to a different business than the one you wrote to, it goes there, and you are told so.
From the blog.
Notes on running the non-clinical side of a practice, written by the division. New articles are added regularly.
Why a practice ends up with four vendors who have never met
Nobody designs a practice's operations. They accumulate, one purchase at a time, and the gaps between the purchases become the practice manager's job. This is how that happens and what it costs.
Read the article September 21, 2026What to have running before the first patient is booked
Opening a practice is a list of non-clinical work with a hard date on it. This is the order the work should happen in, and why the order matters more than the list.
Read the article September 14, 2026Prior authorization: where the time goes, and which parts a machine should do
Prior authorization is two kinds of work wearing one name. Separating them is the difference between a queue that is managed and a queue that is only ever survived.
Read the articleGet in touch.
If you are not sure which business a job belongs to, write to the division and we will place it. One brief, one contact, and the right business or combination on the work.
Write to the division