Blog
Notes on running the business side of a practice.
Short articles on the systems, the people, the referral material and the patient videos of a practice. No client stories, no clinical advice. Feed at feed.xml.
Why a practice ends up with four vendors who have never met
Nobody designs a practice's operations. They accumulate, one purchase at a time, and the gaps between the purchases become the practice manager's job. This is how that happens and what it costs.
Read the article September 21, 2026What to have running before the first patient is booked
Opening a practice is a list of non-clinical work with a hard date on it. This is the order the work should happen in, and why the order matters more than the list.
Read the article September 14, 2026Prior authorization: where the time goes, and which parts a machine should do
Prior authorization is two kinds of work wearing one name. Separating them is the difference between a queue that is managed and a queue that is only ever survived.
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